We hope that you love your FLOOK purchases, however, if you change your mind, we will happily issue a refund or store credit to the value of your purchase (shipping costs are non-refundable).
Returns must be requested by email to firstname.lastname@example.org within 7 days of receiving your order.
SALE items are not eligible for return or exchange.
Shipping costs are non-refundable.
Return items must be returned with tags and in a re-saleable condition.
Return items that have been worn, damaged, or altered will not be accepted.
Return shipping is at customer expense.
Faulty items - all Flook garments are thoroughly checked by our perfectionist Quality Control team before packing and shipping. However, in the unlikely event that you receive a faulty garment, we require video proof that it arrived damaged. To register your complaint, please email us within 48hrs of delivery at email@example.com with a video of you opening your parcel.