If in the event you would like to make a return, please notify us of your request to return your order by emailing firstname.lastname@example.org within 7 days of receipt.
We endeavour to process refunds as soon as they are received but please allow up to 7 business days for returns to be processed.
Please keep proof of postage and tracking on all returns.
Note: We do not offer refunds on sales items.
Delivery between 3-7 business days (shipping may take longer to some countries)
Fully trackable | Signature required
*We have been notified by customers who are experiencing high customs charges on packages arriving to UK & Europe by DHL so please shop wisely before you purchase, as our policies state we can not be made accountable fo customs charges once goods reach your country. We apologise for any inconvenience.
Note: In any account that a package is lost or stolen and you have not paid for shipping with insurance, we are not liable for the contents of the package and we recommend that you follow up with the shipping courier to make a claim.
If there are any delays to your order our Customer Service Department will inform you via email.
For further enquiries on delivery dates please await tracking info which will be sent to you via email once goods have been sent from our Bali Office.
Disclaimer: *We unfortunately are unable to advise on customs charges once the goods reach your country and will not be made accountable for extra charges incurred on the shipment.
We're so sorry if an item you received is not in perfect condition. Please email us at email@example.com so we can resolve this for you.
Please note that clothing that is damaged through wear and tear is not considered faulty.
Disclaimer: *Each FLOOK garment has been made with love and due to it's delicate nature we recommend taking extra care when storing and trying on your item, as well as avoiding rough surfaces or sharp objects, such as jewellery.
Note: You can click on the currency converter at the top of the homepage to see the estimated charge in your currency before you purchase.
XS = UK size 6
S = UK size 8
M = UK size 10/12
L = UK size 14
Note: Please refer to size guide to check for the size conversion in your country.
For any further information relating to size options please email Customer Service at firstname.lastname@example.org
Due to the hand-made nature of our garments we recommend hand wash only.
We recommend that knitted styles are to be laid flat and not hung on hangers as this can cause the garment to stretch.