Flook The Label delivers products domestically (Indonesia) and Internationally. We also provide a self pick up in Bali free of charge. International orders are shipped by registered post this will be added to your order during the checkout process. All orders are dispatched within 3 business days and estimated delivery times are between 2-3 working days with DHL INTERNATIONAL after being dispatched. If you have any questions regarding your order, please don’t hesitate to contact us
Due to a number of customers receiving high customs charges at this time from DHL UK - we will now be sending parcels to the UK with EMS INTERNATIONAL so that this will not happen, please allow 4-7 days for delivery.
Due to the current Covid-19 situation we are seeing some delays on orders reaching specific countries. We apologise for this happening but it is out of our control and we are doing our best to get these to you as quickly as we can.
Thank you for your understanding on this.
*During xmas/new year there may be a short delay due to post office hours over these times in Bali*
Unfortunately we can not be made accountable for any customs charges received in your country once the goods have been sent.
We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received, un-used in original packaging with all tags attached. Due to hygiene reasons, we can not accept any returns on bottoms and/or one pieces. If these conditions above are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 7 business days from the day you receive the goods for store credit. We do not refund shipping charges. When you return or exchange your order, you must cover shipping charges. We do not take responsibility for any lost items during the return shipping.
*We do not offer returns on sales / discounted items*
ONLINE RETURNS AND EXCHANGES
Items purchased online can be returned if they are in the condition that they were received. Please contact us to let us know which item(s) you wish to return and the reason for the return. If you do not contact us before returning, you run the risk of not receiving your store credit. Store credit will be issued only after the returned goods have been received and undergone a quality control check.
Swim & Intimates Returns
We are unable to process returns for swimwear or intimate apparel items that have been worn or are returned in a soiled condition. All intimate apparel must be returned in original condition, with original packaging and tags attached. All swimwear must be in new and unused condition with sanitary strips in place.
When Will I Be Refunded?
Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed. Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.
How to return Merchandise
Please email firstname.lastname@example.org with your order number and reason for return.