Returns

We hope that you love your FLOOK purchases, however if you change your mind, we will happily offer a refund (excluding *sales items) to the value of your purchase, minus the outgoing shipping cost.

All items must be returned in a saleable condition and in the original packaging.
Returns must be notified via email to info@flookthelabel.com within 7 days of customer receiving goods.
Any items that have been worn, damaged, or altered will not be accepted. 
All sale items are Final Sale, and are unable to be returned unless deemed faulty
For International returns, you will be responsible for shipping and handling charges to return any unwanted items.

 

F.A.Q

‘How do I return my item?’
If in the event you would like to make a return, please notify us of your request to return your order by emailing info@flookthelabel.com within 7 days of receipt.

Refunds

All refunds are usually paid within 7 days of receiving item back in saleable condition.
We endeavour to process refunds as soon as they are received but please allow up to 7 business days for returns to be processed.
Please keep proof of postage and tracking on all returns.
Note: We do not offer refunds on sales items.

Shipping

All orders are shipped out from Bali, Indonesia with EMS International or DHL Express Post.

 

DHL Express

https://www.dhl.com/en/express.html
Delivery between 3-7 business days (shipping may take longer to some countries)
Fully trackable | Signature required

*We have been notified by customers who are experiencing high customs charges on packages arriving to UK & Europe by DHL so please shop wisely before you purchase, as our policies state we can not be made accountable fo customs charges once goods reach your country. We apologise for any inconvenience.

 

EMS

Delivery between 7-10 days
https://www.ems.post/en/global-network/tracking

Note: In any account that a package is lost or stolen and you have not paid for shipping with insurance, we are not liable for the contents of the package and we recommend that you follow up with the shipping courier to make a claim.

Bali Delivery

We also offer a delivery service within Bali. To arrange this please send a WhatsApp message to +62 823 39815235

Pre-order

Styles are usually shipped out within 2 weeks of placing your order.
If there are any delays to your order our Customer Service Department will inform you via email.
For further enquiries on delivery dates please await tracking info which will be sent to you via email once goods have been sent from our Bali Office.

Customs

At FLOOK we try to send all goods out using local post EMS and DHL.

Disclaimer: *We unfortunately are unable to advise on customs charges once the goods reach your country and will not be made accountable for extra charges incurred on the shipment.


Faulty items

All our clothing is hand made by local artisans in Bali using skills passed down through generations so every piece is completely unique.
We're so sorry if an item you received is not in perfect condition. Please email us at info@flookthelabel.com so we can resolve this for you.
Please note that clothing that is damaged through wear and tear is not considered faulty.
Disclaimer: *Each FLOOK garment has been made with love and due to it's delicate nature we recommend taking extra care when storing and trying on your item, as well as avoiding rough surfaces or sharp objects, such as jewellery.

 

Pricing

Our website is set to USD $ but you will checkout in your countries currency.
Note: You can click on the currency converter at the top of the homepage to see the estimated charge in your currency before you purchase. 

 

Sizing

We follow UK sizing guidelines on all our garments.
XS = UK size 6
S = UK size 8
M = UK size 10/12
L = UK size 14
Note: Please refer to size guide to check for the size conversion in your country.
For any further information relating to size options please email Customer Service at info@flookthelabel.com

 

Garment Care

Due to the hand-made nature of our garments we recommend hand wash only.
We recommend that knitted styles are to be laid flat and not hung on hangers as this can cause the garment to stretch.
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