We ship with DHL Express from Bali, Indonesia
Delivery between 5-10 business days (shipping may take longer to remote areas)Tracking number provided | Signature required
*We have been notified by customers who are experiencing high customs charges on packages arriving to UK & Europe by DHL, so please shop wisely before you purchase. Flook is NOT responsible for any import duties payable. We apologise for any inconvenience.
We hope that you love your FLOOK purchases, however, if you change your mind, we will happily issue a refund or store credit to the value of your purchase (shipping costs are non-refundable).
Returns must be requested by email to firstname.lastname@example.org within 7 days of receiving your order.
SALE items are not eligible for return or exchange.
Shipping costs are non-refundable.
Return items must be returned with tags and in a re-saleable condition.
Return items that have been worn, damaged, or altered will not be accepted.
Return shipping is at customer expense.
Faulty items - all Flook garments are thoroughly checked by our perfectionist Quality Control team before packing and shipping. However, in the unlikely event that you receive a faulty garment, we require video proof that it arrived damaged. To register your complaint, please email us within 48hrs of delivery at email@example.com with a video of you opening your parcel.