We hope that you love your FLOOK purchases, however, if you change your mind, we will happily issue a refund or store credit to the value of your purchase (shipping costs are non-refundable).
All items must be returned within 7 days of receiving goods.
Returns must be notified via email to firstname.lastname@example.org
All items must be in saleable condition and in the original packaging.
Any items that have been worn, damaged, or altered will not be accepted.
SALE items are non-refundable.
For international returns, you will be responsible for all shipping and handling charges.
Faulty items - all Flook garments are thoroughly checked by our perfectionist Quality Control team before packing and shipping. However, in the unlikely event that you receive a faulty garment, we require video proof that it arrived damaged. To register your complaint, please email us within 48hrs of delivery at email@example.com with a video of you opening your parcel.