International orders are shipped express Monday to Friday from Bali, Indonesia with DHL or Fedex.
Delivery takes approx 3-10 business days, depending on your location. Delivery times during holidays and to remote areas may take a little longer.
For a smooth delivery process, please add a local phone number to your order. For example; for a USA delivery, add a USA phone number.
If you need your order by a certain date, please add a note to your order to advise the date you need it by.
Import duties are not included in Shipping.
Click Shipping & Duties for more details
We hope that you love your FLOOK purchases, however, if you change your mind, we will happily issue a refund or store credit to the value of your purchase (shipping costs are non-refundable).
Returns must be requested by email to firstname.lastname@example.org within 14 days of receiving your order.
SALE items, Swimwear, Jewelry & Belts may be returned for store credit only.
Click Returns Policy for more details.