Flook Terms & Conditions


  • USA allows tax-free imports up to the value of USD800
  • Australia allows tax-free imports up to the value of AUD1,000
  • New Zealand allows tax-free imports up to the value of NZD1,000
  • UK allows tax-free imports up to £135
  • Europe, Canada, Middle East, South America charge import duty/tax on  shipments from overseas. 
  • You, the importer, are responsible for payment of import taxes to your country.
  • Flook is not responsible for any import duties payable and does not calculate or collect import duties.
  • Unfortunately, we are unable to confirm actual customs fees as each country has its own rules and regulation regarding importing goods and these may change at any time. Please contact your local customs/tax office for more details.
  • Flook does not accept 'Return to Sender' shipments back to Bali due to complicated Indonesian import regulations. If you refuse to pay the duties and refuse your shipment, all import duties payable to receive the shipment back to Flook office in Indonesia will be deducted from any refund available.



  • Final sale items - no returns/refunds.
  • Sale items, Swimwear, Accessories &  may be returned for store credit only.