INTERNATIONAL SHIPPING
- Free Shipping on all orders over USD $250
- We cannot ship to a PO box address.
- We currently cannot ship to Russia, Ukraine, Belarus.
- International orders are shipped express from Bali, Indonesia with DHL or Fedex.
- Orders placed on Saturday & Sunday will be dispatched on Monday.
- Delivery takes approx 3-7 business days, depending on your location.
- Delivery times during Flook Sale periods & holidays and to remote areas may take a little longer.
- For a smooth delivery process, please add a local phone number to your order. For example; for a USA delivery, add a USA phone number.
- If you need your order by a certain date, please add a note to your order to advise the date you need it by. Alternatively, you may email us your full address and the expected delivery date to orders@flookthelabel.com and we will do our best to accommodate you.
- If there are any delays to your order dispatch, our Customer Service Team will inform you via email. Please make sure you add an active email address or WhatsApp number to your order.
- You will receive an automated email with tracking number once your order is dispatched. Please make sure you add orders@flookthelabel.com to ensure your emails do not go to a junk/spam folder.
- Once your order has been dispatched, it is NOT possible to edit or cancel your order.
- If there is an issue with your delivery, please contact your local delivery office as soon as possible to report the issue.
- Please double check the delivery address, phone number and email address details on your order and make sure that someone will be a home to receive your parcel (especially if you will be out of town).
- Flook does not accept undelivered shipments or 'Return to Sender' shipments back to Bali due to complicated Indonesian import regulations. Please email us to request a Return to our USA or UK warehouse.
DOMESTIC SHIPPING IN INDONESIA
- Free Shipping on all domestic orders to Bali and the rest of Indonesia.
- Simply add an Indonesian address to the Shipping address field for automatic Free Shipping.
- Please use a WhatsApp number for your order.
IMPORT DUTIES
- Many countries in Europe, UK, Canada, Middle East, South America charge import duty/tax on all shipments from overseas.
- You, the importer, are responsible for payment of import taxes to your country.
- Please shop wisely before you purchase.
- USA allows tax-free imports up to the value of USD800
- Australia allows tax-free imports up to the value of AUD1,000
- New Zealand allows tax-free imports up to the value of NZD1,000
- UK allows tax-free imports up to £135
- Flook does not calculate or collect import duties.
- Flook is not responsible for any import duties payable.
- Unfortunately, we are unable to confirm actual customs fees as each country has its own rules and regulation regarding importing goods and these may change at any time. Please contact your local customs/tax office for more details.
- Flook does not accept 'Return to Sender' shipments back to Bali due to complicated Indonesian import regulations. If you refuse to pay the duties and refuse your shipment, all import duties payable to receive the shipment back to Flook office in Indonesia will be deducted from any refund available.
LOST /STOLEN SHIPMENTS
- In the rare event that your parcel is lost or stolen, we require you (the customer) to lodge an investigation via DHL and we will also do the same from our end.
- We are not responsible for lost/stolen parcels that were delivered while you were on vacation. You are responsible for making sure that someone is home to receive your parcel or for arranging an alternative delivery option in your absence.
- We are not responsible for lost/stolen parcels if you authorised a delivery without signature with the courier.
- We will endeavour to replace your item once the investigation is complete and if we cannot replace the item we will offer you a store credit.
- We do not offer refunds on lost or stolen items.