Shipping & Import Tax
Free Shipping on orders over USD $400
We do not ship to a PO box address.
All international orders are shipped from Bali, Indonesia with DHL Express.
Orders placed on Saturday & Sunday will be dispatched on Monday.
Delivery takes approx 3-7 business days, depending on your location.
For a smooth delivery process, please add a local phone number to your order. For example; for a USA delivery, add a USA phone number.
If you need your order by a certain date, please email us your full address and the expected delivery date to email@example.com and we will do our best to accommodate you.
If there are any delays to your order dispatch, our Customer Service Department will inform you via email. Please make sure you add an active email address to your order.
You will receive an automated email with tracking number once your order is dispatched. This email may go to your junk mail / spam folder.
You will receive an automated email with tracking number once your order is delivered. This email may go to your junk mail / spam folder.
Once your order has been dispatched, it is NOT possible to change or cancel your order.
If you choose to release the Signature option on your delivery and instruct DHL to leave a parcel unattended, we are not responsible for a lost/stolen parcel.
If there is an issue with your delivery, please contact your local DHL office as soon as possible to report the issue.
Please double check the delivery address, phone number and email address details on your order and make sure that someone will be a home to receive your parcel.
Flook does not accept undelivered parcels back to Bali due to high import charges in Indonesia.
Free Shipping on all local Bali and Indonesia orders.
Simply add an Indonesian address to the Shipping address field.
You may check your DHL shipment tracking at this link - https://www.dhl.com/en/express.html
We have been notified by customers who are experiencing high customs charges on packages arriving to UK & Europe. Please shop wisely before you purchase. We apologise for any inconvenience.
You, the importer, are responsible for payment of import taxes to your country.
UK allows tax-free imports up to £135
USA allows tax-free imports up to the value of USD800
Australia allows tax-free imports up to the value of AUD1,000
New Zealand allows tax-free imports up to the value of NZD1,000
French Polynesia allows tax-free imports up to USD200
Flook does not calculate or collect import duties.
Flook is not responsible for any import duties payable.
Unfortunately, we are unable to confirm actual customs fees as each country has its own rules and regulation regarding importing goods and these may change at any time. Please contact your local customs/tax office for more details.
Complimentary Bali Concierge Service
We offer a complimentary concierge service in Bali.
To arrange this, please click this link to contact us by WhatsApp +62 823 39815235
This service is available Monday - Friday 10am-3pm.
Please give us 24hrs notice for deliveries.
Lost / Stolen Shipments
In the rare event that your parcel is lost or stolen, we require you, the customer, to lodge an investigation via DHL and we will also do the same from our end.
We will endeavour to replace your item once the investigation is complete and if we cannot replace the item we will offer you a store credit.
We do not offer refunds on lost or stolen items.