From 21 July 2026, all international online orders will be fulfilled from our USA warehouse, allowing for faster delivery and a more seamless shopping experience for customers worldwide.
Orders shipping to an Indonesian address will continue to be shipped locally from our Bali warehouse.
USA DOMESTIC SHIPPING
| Shipping | Order Value | Service | Order Process Time | Shipping Timeline | Local Taxes |
| $10 | under $250 | Standard USPS Ground | Up to 48hrs | 4-7 business days | Collected at checkout |
| Free | over $250 | Standard USPS Ground | Up to 48hrs | 4-7 business days | Collected at checkout |
| $20 | under $250 |
Express USPS Priority |
Up to 48hrs | 2-4 business days | Collected at checkout |
EU SHIPPING
| Shipping | Order Value | Service | Order Process Time | Shipping Timeline | Import Duties |
| Free | over €300 | Standard | Up to 48hrs | 4-8 business days | Included |
| €30 | under €300 |
Standard |
Up to 48hrs | 4-8 business days | Included |
UK SHIPPING
| Shipping | Order Value | Service | Order Process Time | Shipping Timeline | Import Duties |
| Free | over £250 |
Standard |
Up to 48hrs | 4-8 business days | Included |
| £20 | under £250 |
Standard |
Up to 48hrs | 4-8 business days | Included |
REST OF WORLD SHIPPING
| Shipping | Order Value | Service | Order Process Time | Shipping Timeline | Import Duties |
| Free | over $250 |
Standard |
Up to 48hrs | 4-10 business days | Not included |
| $20-40 | under $250 |
Standard |
Up to 48hrs | 4-10 business days | Not included |
INDONESIA SHIPPING
| Shipping | Order Value | Service | Order Process Time | Shipping Timeline |
| Free | all orders |
Standard |
Up to 48hrs | 1-2 business days |
ORDER PROCESSING TIME
Orders are processed Monday to Friday, excluding public holidays. Orders placed on Saturday, Sunday and public holidays will be dispatched on the next business day.
During collection launches, promotions or holiday periods, dispatch times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email with your tracking information.
International delivery times will depend on your location and customs clearance.
IMPORT DUTIES
We believe international shopping should be simple.
Where available, duties and taxes are included, meaning your parcel arrives with no additional charges upon delivery.
| Country | Ships from | Import duties |
| USA |
USA Warehouse
|
Import duties do not apply
|
| UK |
USA Warehouse |
Import duties included |
| EU | USA Warehouse | Import duties included |
| Australia | USA Warehouse | No import duties on shipments below AUD$1,000 |
| New Zealand | USA Warehouse | No import duties on shipments below NZD$1,000 |
| Hong Kong | USA Warehouse | Import duties do not apply |
|
Canada Asia Middle East South America Africa |
USA Warehouse | Import duties are not included and will be collected by the courier & customs. |
For destinations where Delivered Duty Paid (DDP) is not currently available, any applicable import duties, customs fees or local taxes remain the responsibility of the customer.
These charges are determined by your local customs authority and vary by country.
If you are unsure whether duties apply to your destination, please contact us at orders@flookthelabel.com before placing your order.
SHIPPING DELAYS
If there are delays with your order dispatch, our Customer Service Team will be in touch via email or WhatsApp.
For a smooth delivery process, and to avoid delays with delivery, please add a local phone number to your order. For example; for a UK delivery, add a UK phone number.
SHIPPING DESTINATIONS
All online orders are shipped from our USA Warehouse via trusted international courier partners.
Delivery timeframes are estimated only and may vary depending on customs clearance, remote locations or peak shipping periods.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive an email containing your tracking number so you can follow your parcel throughout its journey.
If you have not received your tracking confirmation within two business days of placing your order, please contact us at orders@flookthelabel.com.
SHIPPING TERMS & DELIVERY INFORMATION
Please ensure your shipping address is entered correctly before completing your purchase.
Once an order has been packed or dispatched, we cannot guarantee that changes to the delivery address can be made.
For the fastest and most reliable delivery, we recommend providing a local phone number for the destination country.
Once your order has been dispatched, it is NOT possible to apply retrospective sale discount codes to your order.
If there is an issue with your delivery, please contact your local courier as soon as possible for assistance.
If you refuse your shipment or refuse to pay import duties, all charges payable to receive the shipment back to Flook USA warehouse will be deducted from any refund available.
We currently cannot ship to Russia, Ukraine, Belarus, & Turkey.
LOST / STOLEN PACKAGES
Flook is not responsible for parcels that are lost in transit or stolen from your doorstep or mailroom.
Flook is not responsible for lost/stolen parcels that were delivered while you were at work or on vacation. You are responsible for making sure that someone is home to receive your parcel or for arranging an alternative delivery option in your absence.
If your tracking information shows that your parcel has been delivered, but you cannot locate it, please contact the courier directly to begin an investigation.
Our Customer Care team will assist where reasonably possible.
NEED HELP?
If you have any questions regarding shipping, delivery or duties, our Customer Care team is here to help at orders@flookthelabel.com