Shipping & Duties
Free Shipping on all orders over USD $200
We cannot ship to a PO box address.
We currently cannot ship to Russia, Ukraine, Belarus.
International orders are shipped express from Bali, Indonesia with DHL Express or EMS International or Fedex.
Orders placed on Saturday & Sunday will be dispatched on Monday.
Delivery takes approx 3-10 business days, depending on your location. Delivery times during holidays and to remote areas may take a little longer.
For a smooth delivery process, please add a local phone number to your order. For example; for a USA delivery, add a USA phone number.
If you need your order by a certain date, please add a note to your order to advise the date you need it by. Alternatively, you may email us your full address and the expected delivery date to firstname.lastname@example.org and we will do our best to accommodate you.
If there are any delays to your order dispatch, our Customer Service Team will inform you via email. Please make sure you add an active email address or WhatsApp number to your order.
You will receive an automated email with tracking number once your order is dispatched. This email may go to your junk mail / spam folder.
Once your order has been dispatched, it is NOT possible to edit or cancel your order.
If you choose to release the Signature option on your delivery and instruct the courier to leave a parcel unattended, we are not responsible for a lost/stolen parcel.
If there is an issue with your delivery, please contact your local delivery office as soon as possible to report the issue.
Please double check the delivery address, phone number and email address details on your order and make sure that someone will be a home to receive your parcel (especially if you will be out of town).
Flook does not accept undelivered parcels back to Bali due to complicated Indonesian import regulations. Please email us to request a Return.
Domestic Shipping in Indonesia
Free Shipping on all domestic orders to Bali and the rest of Indonesia.
Simply add an Indonesian address to the Shipping address field for automatic Free Shipping.
Please use a WhatsApp number for your order.
We have been notified by customers who are experiencing high import duties on packages arriving to UK & Europe. Please shop wisely before you purchase. We apologise for any inconvenience.
You, the importer, are responsible for payment of import taxes to your country.
USA allows tax-free imports up to the value of USD800
Australia allows tax-free imports up to the value of AUD1,000
New Zealand allows tax-free imports up to the value of NZD1,000
UK allows tax-free imports up to £135
Flook does not calculate or collect import duties.
Flook is not responsible for any import duties payable.
Unfortunately, we are unable to confirm actual customs fees as each country has its own rules and regulation regarding importing goods and these may change at any time. Please contact your local customs/tax office for more details.
Complimentary Bali Concierge Service
We offer a complimentary concierge service in Bali.
To arrange this, please click this link to contact us by WhatsApp +62 823 39815235
This service is available Monday - Friday 10am-3pm.
Please give us 24hrs notice for deliveries.
Lost / Stolen Shipments
In the rare event that your parcel is lost or stolen, we require you, the customer, to lodge an investigation via DHL and we will also do the same from our end.
We are not responsible for lost/stolen parcels that were delivered while you were on vacation. You are responsible for making sure that someone is home to receive your parcel or for arranging an alternative delivery option in your absence.
We will endeavour to replace your item once the investigation is complete and if we cannot replace the item we will offer you a store credit.
We do not offer refunds on lost or stolen items.