Every product page includes a comprehensive Size Guide to help you find your perfect fit.
Our Size Guide includes:
- Universal Size Conversion Chart
- Detailed garment measurements in centimetres
- Model fit notes, including the model's height, size worn and the stretch factor of the garment
Simply click the Size Guide button on any product page for full details.
Our website will automatically display prices in your local currency based on your location.
If you'd like to change currencies, simply use the currency selector located at the top of our website.
From 21 July 2026, all online orders are fulfilled from our USA warehouse for a more seamless shopping experience for customers worldwide.
Orders shipping to an Indonesian address continue to be fulfilled locally from our Bali warehouse.
Duties & taxes are included for international orders to UK and EU, meaning your parcel will arrive with no additional charges upon delivery.
For other destinations where Delivered Duty Paid (DDP) is not currently available, any applicable import duties, customs fees or local taxes remain the responsibility of the customer.
These charges are determined by your local customs authority.
No.
USA orders are shipped directly from our USA warehouse.
Import duties do not apply to domestic shipments.
No.
All orders shipped to the UK are sent using Delivered Duty Paid (DDP). This means all applicable duties and taxes are prepaid by Flook, so you won't receive any additional import charges when your parcel arrives.
No.
All orders shipped to the EU are sent using Delivered Duty Paid (DDP). This means all applicable duties and taxes are prepaid by Flook, so you won't receive any additional import charges when your parcel arrives.
We begin processing orders as quickly as possible to ensure fast dispatch.
If you need to update your shipping address, please contact us immediately at orders@flookthelabel.com.
While we'll always do our best to help, once an order has entered fulfilment or has been dispatched, we're unable to guarantee that address changes can be made.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.
If you haven't received your tracking email within 2 business days of placing your order, please check your spam or junk folder before contacting our Customer Care team.
Once you place an order, you will receive an an automated Order Confirmation email from orders@flookthlabel.com.
Once your order is dispatched, you will receive an automated Shipment Confirmation email with a tracking number from orders@flookthlabel.com.
If you did not receive these emails, please check your junk / spam folder.
Please note: if you place an order over the weekend or on a holiday, we will process and dispatch on the next business day.
There are a number of things to check first:
- Is the shipping address on your order complete and correct?
- Is possible that someone else accepted your parcel for you and forgot to mention it to you? A family member or neighbour? Believe it or not, this happens a lot.
- Do you have CCTV that you can check?
If you have already checked these options, the next thing to do is to reach out to your local delivery person or courier. They will investigate the delivery and be able to assist with locating your parcel.
If the courier is unable to resolve the issue, please contact us at orders@flookthelabel.com and we'll be happy to assist further.
Yes.
We offer complimentary local delivery within Bali.
Orders are typically delivered on the same or the next business day, depending on the time of your order and your location in Bali.
Simply enter your Bali shipping address and a WhatsApp contact number for our delivery team at checkout, and automatic complimentary shipping will apply to your order.
Yes.
Visit us at one of our Bali boutiques:
Flook The Label – Pererenan
Jl. Pantai Pererenan No.90
Pererenan, Bali
Flook The Label – Uluwatu
Jl. Pantai Suluban
Uluwatu, Bali
There are a number of ways to check the sheerness of Flook garment before purchasing:
1. You may click the DETAILS button on the product page. A style that is listed as 'semi-sheer’ is see-through / transparent.
2. You may check the product images on the website. If the underwear/bikini is visible, you will know it is sheer.
3. You may check our Instagram posts and stories. To see Instagram images of a particular style, go to the product page and scroll down to the 'Styled on Insta' section. Here you will find all our Instagram posts of this particular style and see what it looks like in real life on different models/influencers.
Each Flook piece is designed using considered fabrics and finishes that may require a little extra care.
For guidance on caring for knitwear, crochet, wovens, viscose crepe, swimwear and accessories, visit our How to Care for Your Flook Garment page.
Always refer to the care label inside your garment first, as instructions may vary between individual styles.