We have a Size Guide on each product page with the following information:
Universal Size Conversion Chart
Size Guide - with detailed measurements in centimetres.
Model Fit Notes - details about the model and what she is wearing and the stretch factor of the garment
Simply click the SIZE GUIDE button on the product page for full details.
Our website should default to your own country currency. If not, there is a currency button located at the top of the homepage.
Simply click and change the currency to suit.
Shipping includes import duties to USA, UK, Australia, New Zealand & Hong Kong only.
Shipping does not include import duties to EU, Canada, Asia, Middle East, South America, Africa. Please contact us for options.
Your local tax department will calculate and collect any import taxes payable on your shipment.
If you have questions, we suggest you contact your local tax department, as each country has different regulation and charges.
We offer a complimentary delivery service within Bali.
We offer same day Bali delivery depending on location.
For online orders, simply add your Bali address as the Shipping address for automatic Free Shipping.
For assistance, please contact us by WhatsApp +62 878 4075 5501
Flook The Label is now open in Perenenan, Canggu.
Visit our boutique at Jl. Pantai Pererenan No.90, Pererenan, Bali 80351.
Or send us a WhatsApp message at +62 822 6668 9533
You will receive an automated email with tracking number once your order is dispatched.
Please contact the courier (DHL/Fedex) immediately to report this. They will investigate and solve this problem quickly.
A missing parcel claim must be reported and confirmed to the courier by the consignee (you).
If DHL/Fedex are still unable to locate your parcel, please email us at orders@flookthelabel.com
There are a number of ways to check the sheerness of Flook garment before purchasing:
1. You may check the DETAILS on the product page. A style that is listed as 'semi-sheer’ is see-through / transparent.
2. You may check the product images on the website. If the underwear/bikini is visible, you will know it is sheer.
3. You may check our Instagram posts and stories. To see Instagram images of a particular style, go to the product page and scroll down to the 'Seen in Flook' section. Here you will find all our Instagram posts of this particular style and see what it looks like in real life on different models/influencers.
Due to the hand-made nature of our garments, we recommend you hand wash Flook garments in cold water only.
For knitted & crochet styles, we recommend you lay your garment flat to dry. Do not hang on hanger to dry, as this can cause the garment to stretch long and out of shape.
Do not machine wash or tumble dry.
Once your order is confirmed, you will receive an automated confirmation email from orders@flookthlabel.com.
Once your order is dispatched, you will receive an automated confirmation email with tracking number from orders@flookthlabel.com.
If you have not yet added orders@flookthlabel.com to your contacts, our emails may go to a junk or promotiions folder.
Please note: if you place an order over the weekend or on a public holiday, we will process and dispatch on the next business day.