Shipping policy
USA SHIPPING
USA orders are shipped USPS Priority from our California Warehouse.
- Shipping $25 for orders below $250
- Free Shipping on orders over $250
We dispatch daily Monday to Friday - orders placed on Saturday, Sunday and public holidays will be dispatched on Monday or the next business day.
USPS Priority Delivery can take between 1-4 days business depending on your location.
Order processing time can take up to 48 hours.
If you need your order by a certain date, please add a NOTE to your order or email us with your expected delivery date to orders@flookthelabel.com and we will try our best to accommodate you.
You will receive an automated email with your tracking number once your order is dispatched. You will receive an automated email again when it is delivered.
NON-USA SHIPPING
All other international orders are shipped express from Bali, Indonesia with DHL or Fedex.
We dispatch daily Monday to Friday - orders placed on Saturday, Sunday and public holidays will be dispatched on Monday or the next business day.
Delivery takes approx 3-7 business days, depending on your location and customs clearance.
Order processing time can take up to 48 hours.
If you need your order by a certain date, please add a NOTE to your order or email us with your expected delivery date to orders@flookthelabel.com and we will try our best to accommodate you.
You will receive an automated email with your tracking number once your order is dispatched. You will receive an automated email again when it is delivered.
For a smooth delivery process, please add a local phone number to your order. For example; for a UK delivery, add a UK phone number.
SHIPPING DELAYS
If there are delays with your order dispatch, our Customer Service Team will be in touch via email or WhatsApp.
SHIPPING TERMS
Once your order has been dispatched, it is NOT possible to change or cancel your order.
Once your order has been dispatched, it is NOT possible to apply retrospective sale discount codes to your order.
If there is an issue with your delivery, please contact your local courier as soon as possible for assistance.
DOMESTIC INDONESIA SHIPPING
We offer complimentary shipping in Indonesia - simply add an Indonesia Shipping address to your online order for free shipping.
We offer a complimentary concierge service in Bali for those who wish to try-before-you-buy. To arrange this please click this link Bali Concierge Service to contact us via WhatsApp.
CUSTOMS & IMPORT DUTIES
Import duties do not apply to USA orders, as they are shipped domestic from our USA Warehouse.
Shipping includes import duties to UK, Australia, New Zealand & Hong Kong only.
Shipping does NOT include import duties to EU, Canada, Middle East, Asia, South America, Africa.
Import duties will be calculated and collected by the courier on behalf of your local tax department.
We have been notified by customers who are experiencing high import duties on packages arriving to Europe. Please contact us to discuss alternative options before you purchase.
Unfortunately, we are unable to advise on actual customs fees as each country has its own rules and regulation regarding importing goods. Please contact your local customs/tax office for more details.
LOST / STOLEN PACKAGES
Note: In any account that a package is lost in transit and you have not paid for shipping with insurance, we are not liable for the contents of the package and we recommend that you follow up with the shipping courier to make a claim.
Note: In any account that a package is stolen from your doorstep or mailroom, we are not liable for the contents of the package and we recommend that you follow up with your local police department regarding a theft.