Shipping & Import Taxes
All international orders are shipped from Bali, Indonesia with DHL Express.
Orders placed on Saturday & Sunday will be dispatched on Monday.
Delivery takes approx 5-10 business days.
For a smooth delivery process, please add a local phone number to your order. For example; for a USA delivery, add a USA phone number.
If you need your order by a certain date, please email us your full address and the expected delivery date to firstname.lastname@example.org and we will try our best to accommodate you.
If there are any delays to your order our Customer Service Department will inform you via email.
You will receive an automated email with tracking number once your order is dispatched.
You will receive an automated email with tracking number once your order is delivered.
Once your order has been dispatched, it is NOT possible to change or cancel your order.
All orders require a Signature on Delivery to ensure your parcel is delivered securely.
If you choose to release the Signature option and instruct DHL to leave a parcel unattended, we are not responsible for lost/missing parcels.
If there is any issue with your delivery, please contact your local DHL office as soon as possible to report the issue.
All local Bali and Indonesia orders receive Free Shipping.
Simply add an Indonesian address to the Shipping address field.
You may check your DHL shipment tracking at this link - https://www.dhl.com/en/express.html
Customs / Import Taxes
We have been notified by customers who are experiencing high customs charges on packages arriving to UK & Europe. Please shop wisely before you purchase. We apologise for any inconvenience.
UK allows tax-free imports up to £135
USA allows tax-free imports up to the value of USD800
Australia allows tax-free imports up to the value of AUD1,000
New Zealand allows tax-free imports up to the value of NZD1,000
Flook does not calculate or collect import duties.
Flook is not responsible for any import duties payable - the importer is responsible for import fees.
Unfortunately, we are unable to advise on actual customs fees as each country has its own rules and regulation regarding importing goods. Please contact your local customs/tax office for more details.
Complimentary Bali Concierge Service
We offer a complimentary concierge service in Bali.
To arrange this, please click this link to contact us by WhatsApp +62 823 39815235
This service is available Monday - Friday 10am-4pm.
Please give us 24hrs notice for deliveries.
Pre-order styles are styles that are still at production stage and not quite ready for dispatch.
The due date will be indicated on the product page on the website.