Shipping policy


Shipping

All orders are shipped from Bali, Indonesia with DHL Express or EMS International.

 

DHL Express

Delivery between 5-10 business days (shipping may take longer to remote areas)
Tracking number provided | Signature required
https://www.dhl.com/en/express.html

*We have been notified by customers who are experiencing high customs charges on packages arriving to UK & Europe by DHL, so please shop wisely before you purchase. Flook is NOT responsible for any import duties payable. We apologise for any inconvenience.


EMS

Delivery between 7-10 business days (shipping may take longer to remote areas)
https://www.ems.post/en/global-network/tracking

Note: In any account that a package is lost or stolen and you have not paid for shipping with insurance, we are not liable for the contents of the package and we recommend that you follow up with the shipping courier to make a claim.


Customs & Import taxes

We have been notified by customers who are experiencing high customs charges on packages arriving to UK & Europe by DHL, so please shop wisely before you purchase. Flook is NOT responsible for any import duties payable. We apologise for any inconvenience. 

USA allows tax-free imports up to the value of USD800

Australia/NZ allows tax-free imports up to the value of AUD1,000

Unfortunately, we are unable to advise on actual customs fees, as each country has its own rules and regulation regarding importing goods. Please contact your local customs office for more details.

 

Complimentary Bali Delivery

We offer a complimentary delivery service within Bali. To arrange this please send a WhatsApp message to +62 823 39815235


Pre-order Styles

Pre-order styles are usually shipped out within 2 weeks of placing your order.
If there are any delays to your order our Customer Service Department will inform you via email.
For further enquiries on delivery dates please await tracking info which will be sent to you via email once goods have been sent from our Bali Office.