We have a Size Guide on each product page with the following info:

Size Notes - details about the model and what she is wearing and the stretch factor of the garment

Universal Size Conversion Chart

Size Guide with detailed measurements in centimeters.

Simply click the Size Guide button on the product page for full details.

Our website should default to your own country currency. If not, there is a currency button located at the footer of the website.

Simply scroll down and change the currency to suit.

Import tax is not included in your Flook purchase.

Your local tax department will calculate and collect any import taxes payable on your shipment.

If you have questions, we suggest you contact your local tax department, as each country has different regulation and charges.

We offer a complimentary delivery service within Bali. 

We offer same day Bali delivery depending on location.

For online orders, simply add your Bali address as the Shipping address for automatic Free Shipping.

For assistance, please contact us by WhatsApp +62 823 39815235

Flook The Label is an online retail merchant and does not have a physical store in Bali.

However, we do offer a complimentary concierge service for our Bali customers to try various styles and sizes - available in Canggu, Seminyak, Kerobokan, Denpasar areas only.

For assistance, please contact us by WhatsApp +62 823 39815235

You will receive an automated email with tracking number once your order is dispatched.

Please contact your local DHL office immediately to report this. They will investigate and solve this problem quickly.

A missing parcel claim must be reported and confirmed to DHL by the consignee (you).

If DHL are still unable to locate your parcel, please email us at orders@flookthelabel.com

There are a number of ways to check the sheerness of Flook garment before purchasing:

1. You may click the DETAILS button on the product page. A style that is listed as 'semi-sheer’ is see-through / transparent.

2. You may check the product images on the website. If the underwear/bikini is visible, you will know it is sheer.

3. You may check our Instagram posts and stories. To see Instagram images of a particular style, go to the product page and scroll down to the 'Styled on Insta' section. Here you will find all our Instagram posts of this particular style and see what it looks like in real life on different models/influencers. 

Due to the hand-made nature of our garments, we recommend you hand wash Flook garments in cold water only.

For knitted & crochet styles, we recommend you lay your garment flat to dry. Do not hang on hanger to dry, as this can cause the garment to stretch long and out of shape.

Do not machine wash or tumble dry.