Returns Policy

Returns Policy

We hope that you love your FLOOK purchases, however, if you change your mind, we will happily issue a refund or store credit for non-Sale items.

Returns must be requested by email to within 14 days of receiving your order.

SALE items may be returned for STORE CREDIT ONLY. An item that is reduced in price on our website is considered a Sale item.

Items purchased at a reduced price during a SALE may be returned for STORE CREDIT ONLY.

Swimwear & Intimates may be returned for STORE CREDIT ONLY.

Shipping costs are non-refundable.

Return items must be returned with tags and in a re-saleable condition. 

Return items that have been worn, damaged, or altered will not be accepted.

Swimwear & Intimates must be returned with tags and hygiene strips intact.

For sanitary reasons please try on swimwear & lingerie over your underwear; we do not accept exchanges that are worn, soiled or stained.

Our Returns depo is located in UK and return shipping is at customer expense.  



Once your return has been received, inspected and approved, you will receive an email notification of your refund or store credit.

Refunds are usually paid within 7 days of receiving item back in saleable condition.

We endeavour to process refunds as soon as they are received, but please allow up to 7 business days.

Please keep proof of postage and tracking on all returns.

Note: We do not offer refunds for Sale items or items purchased during an online Sale.


Faulty or Missing Items

All Flook garments are hand made by local artisans in Bali using skills passed down through generations so every piece is completely unique.

Each piece is thoroughly checked by our perfectionist Quality Control team before packing and shipping.

In the unlikely event that you receive a faulty garment, we require video proof that it arrived damaged. To register your complaint, please email us within 48hrs of delivery at with a video of you opening your parcel.

Please note that damage caused by wear and tear is not considered faulty.

In the unlikely event that you are missing an item in your parcel, we require video proof of you opening your parcel to find an item missing. To register your complaint, please email us within 48hrs of delivery at 


Care Instructions

Each Flook garment has been made with love ♡

Due to the delicate nature of our yarns and fabrics, we recommend taking extra care when storing and wearing. Please avoid rough surfaces and sharp objects, such as jewellery and chipped finger nails.


  • handwash Flook garments in cool water
  • do not machine wash or tumble dry
  • lay flat to dry to avoid stretching