Returns Policy

We hope that you love your FLOOK purchases, however, if you change your mind, we will happily issue a refund or store credit to the value of your purchase.

Returns must be requested by email to orders@flookthelabel.com within 7 days of receiving your order.

SALE items are not eligible for return or exchange.

Swimwear & Intimates may be returned for STORE CREDIT ONLY.

Shipping costs are non-refundable.

Return items must be returned with tags and in a re-saleable condition. 

Swimwear & Intimates must be returned with tags and hygiene strips intact.

Return items that have been worn, damaged, or altered will not be accepted.

For sanitary reasons please try on swimwear & lingerie over your underwear; we do not accept exchanges that are worn, soiled or stained.

Return shipping is at customer expense.  

 

Refunds

Once your return has been received, inspected and approved, you will receive an email notification of your refund or store credit.

Refunds are usually paid within 7 days of receiving item back in saleable condition.

We endeavour to process refunds as soon as they are received but please allow up to 7 business days.

Please keep proof of postage and tracking on all returns.

 

Faulty Items

All Flook garments are hand made by local artisans in Bali using skills passed down through generations so every piece is completely unique.

Each piece is thoroughly checked by our perfectionist Quality Control team before packing and shipping.

In the unlikely event that you receive a faulty garment, we require video proof that it arrived damaged. To register your complaint, please email us within 48hrs of delivery at orders@flookthelabel.com with a video of you opening your parcel.

Please note that damage caused by wear and tear is not considered faulty.

Disclaimer: *Each FLOOK garment has been made with love and due to it's delicate nature we recommend taking extra care when storing and wearing, as well as avoiding rough surfaces or sharp objects, such as jewellery and chipped nails.

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